Post-Purchase Survey Automation

You know who bought your digital product. You have their email. You just don't know if they used it, what's confusing them, or what would make them buy again. That feedback window closes fast — 7 days after purchase is the peak engagement moment. After that, they've moved on to something else.

Post-Purchase Survey Automation captures that moment before it closes. You get a complete automation that emails a 3-question survey exactly 7 days after purchase, sends a 15% discount code when buyers complete it, follows up on Day 14 with non-responders, and tracks everything in a dashboard.

Built for digital product creators — course sellers, template makers, skill pack publishers, ebook authors. Anyone who sells something digital and wants to know if buyers are getting value from it.

What you get:

• Automated survey delivery via Resend — 3 questions sent at Day 7, no manual follow-up
• 3-question format: NPS, usage check, and open feedback (short enough to complete, specific enough to use)
• 15% discount code (SURVEY15) delivered automatically on completion — converts survey participants into repeat buyers
• Day 14 reminder for non-responders
• Analytics dashboard with NPS scores, response rates, and coupon redemption tracking
• Prisma database models and API endpoints — integrates into a Next.js app
• Email templates ready to customize to your brand voice

The data feeds two outcomes: better products (you know what buyers are stuck on) and repeat revenue (the incentive brings back buyers who've already proven they pay). At $7, one survey cycle that converts a single past buyer pays for this many times over.

Example: Launch a new skill pack on Monday. Every buyer gets a survey at Day 7, you track NPS in your dashboard, and by Day 21 you have specific feedback on what to include in version 2.